Draft build. 2 placeholders on this page must be filled before launch. A production build fails until they are.
1. Who this applies to#
This policy applies to purchases of PanelCraft made through our checkout. Payments are handled by Paddle.com Market Limited ("Paddle"), our merchant of record, who sells the software to you and processes any refund.
2. 14-day refund, no questions asked#
If it is your first purchase of any PanelCraft plan (Basic, Pro or Studio, monthly or annual), you can request a full refund within 14 days of the purchase date. You do not need to give a reason.
This includes annual plans: an annual plan can be refunded in full within the same 14 days.
3. Renewals#
The 14-day refund applies to your first purchase. Later renewal payments are not covered by it, but you can avoid them by cancelling before the renewal date (see section 5). If you were charged for a renewal and did not intend to continue, contact us and we will look at your case. [RENEWAL REFUND POLICY: confirm whether renewals are refundable on request]
4. How to request a refund#
Email hello@panelcraft.store from the address used at purchase, with your order number or invoice number if you have it. You can also contact Paddle through the link in your purchase receipt. Refunds are processed by Paddle to the original payment method. The time for the money to appear depends on your bank or card provider, and is commonly several business days.
5. Cancelling a subscription#
Monthly and annual plans renew automatically until cancelled. You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access to your plan until then. Cancelling does not by itself refund the current period; to get a refund, request one within the 14-day window in section 2.
6. After a refund#
When a refund is issued, the licence for that purchase ends. Your project files stay on your computer; they are yours and the app does not delete them. Features of the plan stop working once the licence ends.
7. Your statutory rights#
Nothing in this policy limits any rights you have under mandatory consumer protection law where you live.
8. Contact#
[SELLER LEGAL NAME], hello@panelcraft.store